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By using certain parts of this website, by subscribing to the newsletter you give information that allows to identify you as a person. This only happens for our services and information provision and if you give permission for this.

Your personal data are processed in accordance with the provisions of the European Data General Regulation (AVG) (also known as a General Data Protection Regulation or GDPR).

This privacy policy applies to the services of Serenata vzw. We are not responsible for the privacy policy of other sites and sources that are connected to our website, but we refer to it so that you can find the necessary information.

By using this website you accept this privacy policy.

You always have the right regarding your stored personal data to:

- request and look into,

- change (or have changed),

- delete (or have it deleted).

You can also ask to be removed from our database. You will then be 'forgotten' and not contacted in any way. If you submit an application for changes, this will happen as soon as possible and at least within 30 days.


How do you claim your rights?

This can be done by clicking on a link at the bottom of the newsletter or by simply sending an email to You can also use the contact form.

Always mention:

- First and last name of the person you wish to delete or change.

- E-mail address of the person you wish to delete or change.

- What changes you want to make or you want the person to be deleted.


This is how we process your data

The controller is:

Serenata vzw
BE 0685.823.454
Brabaçonnestraat 93, 3000 Leuven
Your personal data will be processed by the following data processors (who also comply with the GDPR rules and with whom we have a processing agreement): Wix (website provider), Google (analysis) and Mailchimp (newsletter).

To send e-newsletters, the data processor is MailChimp based in the U.S.A. By subscribing to our newsletter you agree to the conditions of Mailchimp. An agreement has been concluded with this data processor to protect your personal data.

For use analysis of our website, we enable Google Analytics. Anonymous information about the use of our website is collected for this purpose. This information is not passed on to Google and is not used for marketing and advertising purposes.


Which data is collected?

Only those personal data are collected that are necessary to meet a certain part of our service or to send you information.

That can be:

- first name and name

- e-mail address

- residential address

- work address

- phone number

- VAT number

Some information is required in forms (usually marked with a *), this information is required to provide you with the desired service.

Other information - not marked with * - can be useful, but is not absolutely necessary. You choose whether you enter data here.

Based on data entered or placed cookies (see below) no marketing profiles are created.


Why are your personal data kept?

Your personal data are used for a specific purpose (and only for that purpose) with the following legal grounds:

- Contact form: to meet your question, to give an answer (to execute assignment).

- Subscribe to newsletter: to occasionally send you a newsletter with offers or information that may interest you (with permission of the concerned person).

- Request for an offer: to give you a detailed quotation related to our services.

An exception to this can only be done with your explicit permission.


How long will your data be tracked?

Personal data is stored for as long as is necessary to provide you with the service that you yourself activated or for which you gave permission. Your personal data is kept up to 5 years after the last use.


Transfer to third parties

We only use services that process personal data if we have a processing agreement with them, if they are necessary for our services and information provision and if they can guarantee the secure storage of personal data with guarantee for your privacy.

Your personal data will only be passed on if this is necessary for the purpose for which you gave your consent and provided the personal information (sending a newsletter, answering a question, booking a service ...) or if this is legally required and permitted (for example in the context of a judicial investigation).



We have absolutely no intention to collect data about website visitors who are underage, even if they have permission from parents or guardians. However, we can not check whether a visitor is a minor. Therefore, make sure that you are involved in the online activities of your underage children to prevent their data from being processed by us or our partners.


Data security

The computers and internet connections on which your personal data is stored and transported are as far as possible protected against hacking, installing malware and other improper use. The computers and the network can only be logged in with a username and password.

Anyone who can view or know your personal data on behalf of Serenata vzw is bound to confidentiality of that information.


Automatic storage of non-personal data

During a visit to this website, data is automatically stored about the use of the website. These are only non-personal and anonymous data (for example, your IP address is not tracked). We analyze this information with Google Analytics (read the privacy policy of Google and Google Analytics for more information) to improve our website, however no personal information is kept or transmitted to Google and to other third parties.



This website uses functional and analytical cookies via Google Analytics. Google Analytics uses a cookie, which is a small file that is stored on your computer. We have set up Google Analytics in accordance with the privacy legislation, so that no prior permission is required from the user:

- Data is sent securely via SSL / HTTPS

- Serenata vzw has concluded a processing agreement with Google

- We have chosen to mask part of the IP address

- The sharing of data with third parties is disabled

- We do not use other Google services in combination with the Google Analytics cookies

In short: functional cookies make our website work better, analytical cookies tell us something about how the website is used. No personal data is collected or transmitted. The cookies are not used for marketing or advertising.

You can turn cookies off and on in your browser settings and also clear them.


Facebook, Twitter, YouTube and other social media

This site contains some buttons for social media networks. The code behind these buttons places - when used - a cookie on your computer. The privacy rules of the social networks apply here. We have no influence or responsibility for what these networks do with your personal data.

We also have no control over how other users of social media use your information after you have shared something that is on our website.



This Privacy Statement may change. We adapt the rules and conditions to protect your privacy as well as possible and to deal with your personal details in a transparent manner. So take another look regularly. The last adjustment dates from March 28, 2022.


If it goes wrong ...

We handle your personal data as carefully as possible and keep it secure. If something goes wrong, we will inform you as soon as possible and do everything possible to limit the damage.

The spread of your personal data due to data theft or data leaks can not be a reason for claims of damages regarding to us.



If you still have complaints about our use of your personal data despite our precautionary measures, please contact and we will find a solution.

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